The Education (Pastoral Care of Tertiary and International Learners) Code of Practice 2021 makes sure that tertiary and international learners enrolled with New Zealand education providers are safe and supported.
The Code sets out what Avatar must do to ensure the wellbeing and safety of their learners.
You can download the Code in Te reo Māori and English:
In general,students can expect that
In response to our commitment to The Code, and the outcomes of our self-review carried out in October 2023, we developed a new learner wellbeing and safety system.
A summary of our self-review carried out in October 2023 is located here: The Code Self-Review Summary Oct 2023
Our goals (our promise) and our plan (our actions) for all learners is located here: Learner Wellbeing All Learners
Our goals and plan specifically for CAP nurses is located here: Learner Wellbeing Cap
We look forward to working with our learners to evaluate how well we are doing with our goals and plans when we carry out our next self-review scheduled for 2024.
Avatar is required by NZQA to have formal processes for certain practices specified in The Code. One way to ensure we meet our obligations for students is to have policies and procedures defined within our quality management system (QMS). All policies and procedures are available to students at any time. If you would like to have access to the QMS, please contact Louise or Sheila.
Louise Cummings, Training Manager is the contact person for international students: email@example.com
Ii is important you are aware that your enrolment can be terminated by Avatar in certain situations. These situations are defined within QMS policy and procedure Termination of Enrolment: International Students. The following situations are included:
You have the right to withdraw from a programme at any time. Avatar’s withdrawal and refund process is explained in the Fee Protection, Withdrawals and Refunds policy, which aligns with NZQA’s requirements.
You will need to notify the Training Manager in writing or complete the Withdrawal and Refund form accessed here:
If you have any concerns about your course or learning experience at Avatar, please tell us. We are interested in what you have to say and we welcome all feedback. If there is something bothering you or hindering your progress, let’s work together to put it right. We can’t help you if we don’t know.
If you have raised your concerns with us yet you feel we haven’t responded to your concerns satisfactorily, you have the right to raise your concerns with the following agencies: New Zealand Qualifications Authority (NZQA) or iStudent Complaints for international students.
NZQA 0800 697 296
NZQA responds to complaints about alleged non-compliance with the Code of Practice. Make a complaint.