The Code sets out the minimum standards of advice and care that are expected of education providers for international students. View the Code here
Avatar is required by NZQA to have formal processes for certain practices specified in The Code. One way to ensure we meet our obligations for students is to have policies and procedures defined within our quality management system (QMS). All policies and procedures are available to students at any time. If you would like to have access to the QMS, please contact Louise or Sheila.
The following list shows specific policies and procedures that are relevant to international students:
Louise Cummings, Training Manager is the contact person for international students: firstname.lastname@example.org
Ii is important you are aware that your enrolment can be terminated by Avatar in certain situations. These situations are defined within QMS policy and procedure Termination of Enrolment: International Students. The following situations are included:
You have the right to withdraw from a programme at any time. Avatar’s withdrawal and refund process is explained in the Fee Protection, Withdrawals and Refunds policy, which aligns with NZQA’s requirements.
You will need to notify the Training Manager in writing or complete the Withdrawal and Refund form accessed here:
If you have any concerns about your course or learning experience at Avatar, please tell us. We are interested in what you have to say and we welcome all feedback. If there is something bothering you or hindering your progress, let’s work together to put it right. We can’t help you if we don’t know.
If you have raised your concerns with us yet you feel we haven’t responded to your concerns satisfactorily, you have the right to raise your concerns with the following agencies: New Zealand Qualifications Authority (NZQA) or iStudent Complaints for international students.
NZQA 0800 697 296
NZQA responds to complaints about alleged non-compliance with the Code of Practice. Make a complaint.