Working Safely in Residential Care is specifically designed for people seeking to be a care giver or healthcare assistant in a residential care setting.

The fundamental purpose of this micro-credential is to develop fundamental competencies needed to work safely when providing care to:

  • the older person
  • people with complex medical conditions; and
  • people with early-stage dementia.

Main Topics

Relationship-based Care
  • Principles of relationship-based care
  • A care giver’s role in residential care settings
  • Code of Health and Disability Services Consumers’ Rights (The Code of Rights)
  • Identity, diversity and acceptance of difference
  • Culturally safe support practices in Aotearoa New Zealand
  • Te whare tapa whā: a Māori model of holistic care
  • Self-compassion and self-care
Moving and Handling People Safely
  • Definitions and examples of moving and handling
  • Impact of injuries
  • Equipment types and functions
  • Policies, procedures and environments
  • LITE Analysis: Load, Individual, Task, Environment
  • Common conditions and symptoms requiring assistance
  • Handling a person – lower limbs, upper limbs
  • Assisting and coaching a person to move
Preventing the Spread of Infection
  • Standard precautions in healthcare
  • Hand hygiene – soap and water; sanitising gel
  • Effective use of person protection equipment (PPE)
  • Respiratory hygiene and cough etiquette
  • Cleaning, including environment and patient care equipment
  • Waste disposal

Learning Hours

10 Credits, Level 2
  • Total Notional Learning Hours: 100
  • Tutor Contact hours: 46
  • Workplace Hours: 40
  • Self-Directed Hours (approximate): 14

Entry Requirements

Entry criteria align with recruitment protocols commonly applied for employment in residential care facilities.

To be eligible for enrolment and work placements, participants must:

  • be at least 18 prior to commencement of the programme;
  • be able to communicate effectively in conversational and written English;
  • complete a health screening declaration to be cleared for work in a residential care facility;
  • be physically able to perform the role of a care giver; and
  • have no criminal convictions that would exclude employment in a residential care facility.A completed NZ Police Vetting Service Request and Consent Form is required prior to confirmation of enrolment.Exceptions to these entry requirements may be approved on a case-by-case basis.Interested persons will be interviewed prior to confirmation of enrolment to ensure they are:
  1. fully informed of the requirements to successfully complete this micro-credential.
  2. aware of employer expectations of an entry-level care giver.
  3. suitable to work with vulnerable people.


Assessment is competency-based. Learners will submit one portfolio of evidence that demonstrates they have met all three learning outcomes.

The final portfolio includes an attestation that the learner is safe and ‘work-ready’ for employment in a residential care setting.


Work Placement

Work placement is a requirement during this three-week training programme. A work placement agreement will be signed by Avatar, the learner and the work placement provider.

Completion of this micro-credential does not guarantee employment. The usual recruitment process for employment applies.