On successful completion of this programme, students achieve the New Zealand Certificate in Health and Wellbeing (Level 2). Graduates who complete this qualification will be able to continue their education pathway by enrolling in the New Zealand Certificate in Health and Wellbeing (Level 3) Health Assistance or Support Work strands.

Programme Aim:

The Health and Wellbeing Level 2 programme develops graduates to:

  • Work within the responsibilities and boundaries of their role;
  • Perform entry-level person-centred tasks and functions in a health or wellbeing setting;
  • Recognise and report risks and/or changes in a person and/or family/whanau;
  • Communicate to support a person’s health or wellbeing.

Modules and Topics

Being a Support Worker
  • Maintaining boundaries
  • Relationships with colleagues
  • People’s rights
Working Safely
  • Safe and secure environment
  • Moving people and equipment safely
  • Infection control
  • Risks and changes
Personal Care and Wellbeing
  • Personal cares and care plans
  • Four steps to providing support
  • Quality of life
  • Te Whare Tapa Wha
  • Communicating with people from different cultures
  • Identifying own values and beliefs
  • The Treaty of Waitangi and protection, partnership, and participation
  • Culturally safe practices in Aotearoa/New Zealand
  • Tikanga Maori
Workplace Communication
  • Types of communication
  • Importance of listening
  • Barriers to effective communication
  • Communicating care plans
  • Code of rights and effective communication
  • Communicating changes in people

Learning Commitment

The NZQA states that one credit generally equates to approximately 10 learning hours. Trainees should plan their learning commitments as follows:

Learning component Expected Time commitment Hours
Tutor Contact hours 6 hours per week 102
Workplace learning 13 hours per week                             (minimum recommended) 221
Tutor directed hours Approx. 5 hours per week             (minimum recommended) 85
Total 408

Entry Requirements

There are no academic requirements for admission to the Health and Wellbeing, Level 2 programme.

Applicants must:
  • be a domestic student;
  • have no criminal record. Applicants are required to complete a NZ Police Vetting Service Request and Consent Form prior to enrolment;
  • be at least 18 prior to commencement of the programme;
  • demonstrate ability to communicate competently in English. Applicants may be requested to undertake an English language test at their own expense;
  • undertake health screening and be cleared to work in a healthcare setting;
  • be physically and mentally able to perform the role of the care giver;
  • provide evidence of being fully vaccinated against COVID-19, and any other vaccinations as per mandatory requirements from the Ministry of Health. Employment opportunities in healthcare will not be available for those unvaccinated.

Note: Employees and volunteers (includes work experience placements) may be required to undergo initial and ongoing checks to ensure they are a fit and proper person to provide support in the health and wellbeing sectors.


Unit standards are assessed in each module.  Assessment will take place throughout the duration of the programme. Assessment methods include:

  • Practical demonstration of skills
  • Written assignments

Work Placement

Work placement is a requirement of this programme therefore it is preferred that you are currently employed in a support worker/care giver role (see Learning Commitment). If you are not already employed, a work placement agreement will need to be arranged. It may be possible to complete the qualification through work placement at Maida Vale Retirement Village. For further information please contact the Training Coordinator on 06 755 0558 ext 905.

Recognition of Prior Learning

You may have already gained knowledge and practical skills that could be recognised and credited towards your study.  These may have been gained through:

  • Study while at secondary school
  • Workplace learning
  • Other tertiary study
  • Life experiences or voluntary work

You may be able to seek recognition of prior learning (RPL), credit transfer (CT), cross credit (CC) or recognition of current competencies (RCC).

If you believe you are eligible to have your prior learning recognised, please contact the Learning Centre on 06 755 0558 ext 900.