New Zealand Certificate in Health and Wellbeing (Level 2)

Healthcare Level 2 aims to provide people without formal qualifications or healthcare-related work experience with entry-level training, that develops fundamental client-centred skills and knowledge required for healthcare support workers.

On successful completion of this programme, students will gain the New Zealand Certificate in Health and Wellbeing (Level 2). Graduates who complete this qualification will be able to continue their education pathway by enrolling in the New Zealand Certificate in Health and Wellbeing (Level 3) Health Assistance or Support Work strands.

Programme Aim:

  • Work within the responsibilities and boundaries of their role;
  • Perform entry-level person-centred tasks and functions in a health or wellbeing setting;
  • Recognise and report risks and/or changes in a person and/or family/whanau;
  • Communicate to support a person’s health or wellbeing.

Modules and Topics

Being a Support Worker

  • The role of the support worker
  • Conditions of employment
  • Responsibilities and boundaries
  • Workplace code of conduct
  • Confidentiality and privacy
  • Workplace policies and procedures
  • Encouraging quality of life
  • Care plans
  • The code of rights
  • Working within a team


Working Safely

  • Safe and secure environment
  • Moving people and equipment safely
  • Infection control
  • Risks and changes


Personal Care and Wellbeing

  • Personal cares and care plans
  • Four steps to providing support
  • Quality of life
  • Te Whare Tapa Wha
  • Communicating with people from different cultures
  • Identifying own values and beliefs
  • The Treaty of Waitangi and protection, partnership, and participation
  • Culturally safe practices in Aotearoa/New Zealand
  • Tikanga Maori


Workplace Communication

  • Types of communication
  • Importance of listening
  • Barriers to effective communication
  • Communicating care plans
  • Code of rights and effective communication
  • Communicating changes in people

Entry Requirements

There are no academic requirements for admission to this programme.

Applicants must:
  • Be a domestic student;
  • Be at least 18 prior to commencement of the programme;
  • Be able to communicate competently in English. Applicants may be requested to undertake an English language test at their own expense;
  • Be physically and mentally able to perform the role of the care giver;
  • Undertake health screening and be cleared to work in a healthcare setting;
  • Have no criminal record. Applicants are required to complete a NZ Police Vetting Service Request and Consent Form prior to enrolment.

Note: Employees and volunteers (includes work experience placements) may be required to undergo initial and ongoing checks to ensure they are a fit and proper person to provide support in the health and wellbeing sectors.


Unit standards are assessed in each module.  Assessment will take place throughout the duration of the programme. Assessment methods include:

  • Practical demonstration of skills
  • Written assignments

Work Placement

Work placement is a requirement of this programme. If you are not already employed, a work placement agreement will need to be arranged. It may be possible to carry out your work placement at Maida Vale Retirement Village. For further information please contact the Training Coordinator on 06 755 0558 ext 905.