International Students Only
This section is for international students enrolled in programmes at Avatar.
All international students enrolled with a New Zealand education provider are covered by the New Zealand Government’s Education (Pastoral Care of International Students) Code of Practice 2016 [The Code]. This is legislation that outlines the level of care that education providers (Avatar) must provide to international students while they live and study in New Zealand. In general, as an international student you can expect that:
- the quality of teaching and learning you receive will meet high educational standards;
- the marketing and promotion information you receive before you enrol is clear, complete and accurate so you can make a well-informed decision about whether an education provider is the right choice for you;
- you will receive enough information and support to help you with your enrolment, including understanding the legal obligations you have, and that you will receive all the proper documentation;
- you are welcomed and have enough information, guidance and support to help you settle into your new life in New Zealand;
- your study environment is safe, and that you have a safe place to live.
Policies and procedures
Avatar is required by NZQA to have formal processes for certain practices specified in The Code. One way to ensure we meet our obligations for international students is to have policies and procedures defined within our quality management system (QMS). All policies and procedures are available to students at any time. If you would like to have access to the QMS, please contact Louise or Sheila.
The following list shows specific policies and procedures that are relevant to international students:
- Health and safety
- Student fee protection
- Student code of conduct
- Student complaints
- Student disciplinary process
- International students policy
- Monitoring attendance of international students
- International students at risk
- International student withdrawals and refunds
- Termination of enrolment of international students
Louise Cummings is the contact person for international students. Louise is available 24/7 and can be contacted by phone call or txt on 027 746 6493.
If you have any concerns about your course or learning experience at Avatar, please tell us. We are interested in what you have to say and we welcome all feedback. If there is something bothering you or hindering your progress, let’s work together to put it right. We can’t help you if we don’t know.
If you feel you have raised your concerns with us and you feel we haven’t responded to your concerns satisfactorily to have the right to raise your concerns with the following agencies, New Zealand Qualifications Authority (NZQA) or istudents – Dispute Resolution Service (DRS) for international students:
NZQA 0800 697 296
Handles complaints about alleged non-compliance with the Code of Practice, other than financial and contractual disputes.
Disputes Resolution Service (DRS) iStudent Complaints 0800 006675
DRS is an independent dispute resolution scheme established by the New Zealand Government. Their objective is to encourage swift settlement of contractual and financial disputes between international students and their providers in New Zealand.
The 2016 Code of Practice Expected of Education Providers
New Zealand education providers have an important role in ensuring the well-being of their international students. The Code sets out the minimum standards of advice and care that are expected of education providers for international students. Please follow link for code.
Please be assured this will not go against you. This is your right as an international student.
Termination of enrolment
If it very important that you are aware that your enrolment can be terminated by Avatar in certain situations. These situations are defined within QMS policy and procedure Termination of Enrolment: International Students are included the following:
- Continued and unexplained absenteeism.
- Exclusion or expulsion in accordance with the Education (stand-down, Suspension, Exclusion, and Expulsion) Rules 1999.
- Provision of false or misleading information by the student on enrolment.
- Insufficient academic progress.
- Failure to pay fees.
- In the event of criminal behaviour (including such behaviour outside of Avatar’s premises).
- An inability to attend due to reasons such as illness or family obligations, where the student cannot make up the missed course time and will need to re-enrol to complete the course.