International Students

International Students Only

This section is for international students enrolled in programmes at Avatar.

All international students enrolled with a New Zealand education provider are covered by the New Zealand Government’s Education (Pastoral Care of International Students) Code of Practice 2016 [The Code]. This is legislation that outlines the level of care that education providers (Avatar) must provide to international students while they live and study in New Zealand. In general, as an international student you can expect that:

  • the quality of teaching and learning you receive will meet high educational standards;
  • the marketing and promotion information you receive before you enrol is clear, complete and accurate so you can make a well-informed decision about whether an education provider is the right choice for you;
  • you will receive enough information and support to help you with your enrolment, including understanding the legal obligations you have, and that you will receive all the proper documentation;
  • you are welcomed and have enough information, guidance and support to help you settle into your new life in New Zealand;
  • your study environment is safe, and that you have a safe place to live.


Policies and procedures

Avatar is required by NZQA to have formal processes for certain practices specified in The Code. One way to ensure we meet our obligations for international students is to have policies and procedures defined within our quality management system (QMS). All policies and procedures are available to students at any time. If you would like to have access to the QMS, please contact Louise or Sheila.


The following list shows specific policies and procedures that are relevant to international students:

  • Enrolment
  • Health and safety
  • Student fee protection
  • Student code of conduct
  • Student complaints
  • Student disciplinary process
  • International students policy
  • Monitoring attendance of international students
  • International students at risk
  • International student withdrawals and refunds
  • Termination of enrolment of international students


Student support

Louise Cummings is the contact person for international students. Louise is available 24/7 and can be contacted by phone call or txt on 027 746 6493.


Student complaints

If you have any concerns about your course or learning experience at Avatar, please tell us. We are interested in what you have to say and we welcome all feedback. If there is something bothering you or hindering your progress, let’s work together to put it right. We can’t help you if we don’t know.


If you feel you have raised your concerns with us and you feel we haven’t responded to your concerns satisfactorily to have the right to raise your concerns with the following agencies, New Zealand Qualifications Authority (NZQA) or istudents – Dispute Resolution Service (DRS) for international students:


NZQA                                                                                                               0800 697 296

Handles complaints about alleged non-compliance with the Code of Practice, other than financial and contractual disputes.


Disputes Resolution Service (DRS) iStudent Complaints                           0800 006675

DRS is an independent dispute resolution scheme established by the New Zealand Government. Their objective is to encourage swift settlement of contractual and financial disputes between international students and their providers in New Zealand.


The 2016 Code of Practice Expected of Education Providers

New Zealand education providers have an important role in ensuring the well-being of their international students. The Code sets out the minimum standards of advice and care that are expected of education providers for international students. Please follow link for code.


Please be assured this will not go against you. This is your right as an international student.



Termination of enrolment

If it very important that you are aware that your enrolment can be terminated by Avatar in certain situations. These situations are defined within QMS policy and procedure Termination of Enrolment: International Students are included the following:


  • Continued and unexplained absenteeism.


  • Exclusion or expulsion in accordance with the Education (stand-down, Suspension, Exclusion, and Expulsion) Rules 1999.


  • Provision of false or misleading information by the student on enrolment.


  • Insufficient academic progress.


  • Failure to pay fees.


  • In the event of criminal behaviour (including such behaviour outside of Avatar’s premises).


  • An inability to attend due to reasons such as illness or family obligations, where the student cannot make up the missed course time and will need to re-enrol to complete the course.


Avatar of Institute of Learning is situated in the suburb of Bell Block, which is 15 mins by car or 25 mins by bus from the centre of New Plymouth.


Bell Block Suburb – Facilities available:


Bell Block Shops:   (3 mins walk )

Arts & Craft Shop


Bell Block Barbers (Mens/Womens Hair)

Bell Block Sewing Service (Alterations/Repairs)

Big Basket (Fruit/Vegetables & Groceries)

Chinese Town Takeaways – Chinese & Fish & Chips

Eden (Restaurant Café)

Four Square Store

Family Sushi



Masalacraft – Indian Restaurant/Takeaways

Pekaren Wood Fired Pizza

Sports  Bar & TAB

Share Bliss Hair & Body Salon – (Beauty treatments/Hair Dresser)

The Warehouse

TSB Bank – ATM -Cash flow Machine

Unichem Pharmacy   ph 06-281 1544

Heated Swimming Pool  –  further info:


Parkland Shopping Centre – (8 mins walk) 

Super Value Supermarket

Curves – Women’s Gym

Thai Takeaways

$2 Coin Shop

T.S.B Bank Ltd

Headline Hairdressers

Fish & Chips Takeaways


The White Pear Café

Parklands Medical Centre:  ph  06-755 0422

Pharmacy@bell block: ph  06 755 1836

Helpful Links:


Accommodation Offsite




New Plymouth Backpacker, Budget and Hostel Accommodation–Taranaki/homes?allow_override%5B%5D=&s_tag=I8DiwhOD




Bus Timetable – Bell Block – New Plymouth


NZTA information for visiting drivers:


Drive Safe


Flights – Arrival/Departure – New Plymouth Airport




Visit New Plymouth


Whats on in New Plymouth – Taranaki


Events Cinema – (Movie Theatre)


Nursing/Study Websites


New Zealand Nursing Council




Taranaki District Health board


Other Useful Agencies


Citizens Advice Bureau


Budgeting resources


Water Safety New Zealand




General Practitioners – close to where you are living


Oral health – private Dentist


Right to be treated with respect by health and disability providers

If you have any concerns or wish to complain, you should contact the provider of your care or the Health and Disability Commission.


Health & Disability Commission:

Phone 0800 112233–code/the-code-of-rights